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The Rising Importance of Customer Experience in Retail Marketing

customer experience in retail

While the “customer is king” adage has existed for years, and for good reason, it’s time to modernize the phrase: customer experience is king. This mentality has been growing with the proliferation of ecommerce and online shopping. Retail businesses face more competition than ever before, so they’re seeking ways to set themselves apart from others. […]

Dan Dunn Joins Slayton Search Partners as Executive Vice President

Slayton Search Partners, a globally respected leader in retained executive search, is excited to announce that Dan Dunn has joined the company as Executive Vice President. Dan will be focused on driving value for industrial manufacturers, including private equity-backed mid-market portfolio companies and Fortune 500 organizations.   “It’s an honor and a privilege to join […]

Customer Experience as a Competitive Edge in Insurance: A Discussion with Northwestern Mutual’s Lori Brissette and Jay D’Aprile of Slayton Search Partners

  Customer experience is integral when looking to thrive in today’s increasingly competitive insurance market. A client-first attitude ensures better client outcomes, stronger customer relationships, and overall, a more profitable business. I discussed the advantages of focusing on this competitive edge with Lori Brissette, Senior Vice President of Client Advocacy Services at Northwestern Mutual and […]

Exploring Predictive Index Assessments in the CFO Search Process

The role of the middle market CFO is clearly evolving. Today’s CFO is no longer a number-cruncher with a background exclusively in accounting. Instead, they are working closely with other leaders to drive the business and overall company performance with the help of advanced FinTech and overhauled KPIs and metrics.   As the CFO position […]

Exploring the Evolving Dynamic Between CEOs and CHROs: How Has it Changed?

By any estimation, the relationship between the CEO and CHRO is one of the most important in any business. Previously, we looked at the unique relationship between these two roles from a high level. However, the dynamic between these important positions is not a static one. It changes based on a number of internal and […]