Customer Experience as a Competitive Edge in Insurance: A Discussion with Northwestern Mutual’s Lori Brissette and Jay D’Aprile of Slayton Search Partners

  Customer experience is integral when looking to thrive in today’s increasingly competitive insurance market. A client-first attitude ensures better client outcomes, stronger customer relationships, and overall, a more profitable business. I discussed the advantages of focusing on this competitive edge with Lori Brissette, Senior Vice President of Client Advocacy Services at Northwestern Mutual and […]

The Growth of Insurtech: A Discussion with Global Reinsurer SCOR’s Adrian Jones and Jay D’Aprile, Slayton Search Partners

Lemonade’s massive IPO in early July jolted many insurance executives to attention. Should you get involved in Insurtech?  How might joining a startup impact on your career? Can you get involved without leaving your day job? To answer these questions and to learn more, Adrian Jones and Jay D’Aprile recently spoke. Jay is an executive […]

Prudential Marketing Executive Melissa Kivett Discusses Customer Experience in Insurance with Jay D’Aprile of Slayton Search Partners

Providing a strong customer experience in today’s market is essential for growth and profitability. This is especially true in the insurance industry as carriers take a comprehensive approach to customer journeys and consider how they can impact experience along the way. To learn more, I spoke with Melissa Kivett, Chief Marketing and Customer Experience Officer […]

Insurance Sector Maintains Its Critical Role in Crisis Response

As the COVID-19 pandemic continues to spread around the nation, the impact on all elements of life and business is becoming weightier by the day. But whether people are faced with health concerns or business challenges, the reassuring fact is that in almost all cases, there’s an insurance policy to fall back on.   Interestingly, […]

The Future of Group Insurance: A Conversation with Lincoln Financial Group’s Dick Mucci and Jay D’Aprile, Slayton Search Partners

We’ve all heard that the insurance industry is changing, but not every part of the insurance sector is changing in the same way or at the same rate. Group insurance is unique. In order to break down group insurance trends and what they mean for carriers, I spoke with Dick Mucci, President of the group […]